Terms and Conditions
- A consumer buys from the website
- We will send the goods, advising you when they will be with you and if there are any delivery issues
- You have 48 hours to inspect the goods over, and to report any delivery damage
- You have fifteen calendar days to change your mind and return at your expense
- All items come with a full manufacturers guarantee
- Your purchase is fully governed by UK trading laws
Business to business sales are not covered by the above. There is no right to return for a business to business transaction - however, we will look at each individual request should the occasion arise.
Use of the Inderkitchen UK Limited website
Please note that these terms and conditions apply only to the Consumer
In these terms and conditions:
'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions
'Supplier' means Inderkitchen UK Limited
'Website' means www.inderkitchen.co.uk
'Consumer' means a person who acquires goods and services for his or her personal needs (i.e not corporations or businesses) and excludes commercial users
Each order is accepted when it has been manually processed, and confirmed to you in writing. Any email or acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Inderkitchen UK Limited reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further information to enable it to evaluate any order.
Inderkitchen UK Limited accepts no liability in the event of any third party cost due to late deliveries for any reason (delivery dates are estimates only). If an order is expected to exceed 21 days from the date of order you will be given the opportunity to cancel or revise your order. Inderkitchen UK Limited will not be bound to honour any pricing errors within the Inderkitchen UK Limited website.
Without prejudice to the statutory rights afforded to consumers under English law, Inderkitchen UK Limited accepts no liability for any failure to ship products where this results from its inability to do so resulting from factors outside of it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or any similar reason, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases Inderkitchen UK Limited will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Inderkitchen UK Limited with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Delivery of Goods
We offer delivery to mainland England and Wales, and with certain items to Scotland too. Delivery will be made weekdays Monday to Friday inclusive. You the customer agree to inspect on delivery, all items (where possible) for any damage, including any visible transit damage (other than manufacturing faults) before signing the driver's delivery note. If you sign for the goods, even if you write the words 'Unchecked' or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the risk passes to you, the consumer.
If a delivery of undamaged items is refused you will be responsible for all cost relating to the return and re-delivery of the goods.
We advise that you do not arrange for a tradesman to install any items bought on the Inderkitchen UK Limited website until after they have been delivered and checked for damage.
We advise all goods are checked upon arrival for their suitability for the installation. This should be done by eye - to ensure the colour / finish is as you expected, and by consultation with the manufacturers instructions to ensure it is suitable for installation (Water pressure requirements, cabinet sizes, etc)
Where delivery of goods has been booked in with you, and the delivery fails as a result of nobody being available at the delivery address to accept the order, you will be liable for all subsequent re-delivery costs which will be advised to you in writing via email following the failed delivery attempt. Failure to pay re-delivery charges will result in the order being cancelled and your order being refunded in full. Re-delivery charges will cost no more than the exact charge made to us for the re-delivery by our carriers. The charge for failed deliveries where goods have been returned to our depot is £30+vat.
The delivery will be made between 8.00am & 6.00pm Monday to Friday you will be contacted to make the delivery appointment. The delivery will be made by a single driver. You accept responsibility to provide access and help (where needed) to assist the driver with the carrying of bulky/heavy items.
On goods small enough to be delivered by post you agree to open all boxes and thoroughly inspect the goods for damage. If the package is damaged in any way then you must sign the carriers paperwork with the word 'damaged' or reject the delivery. You agree to notify us of any damage within 48 hours of the delivery.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Returns Policy - Changed Your Mind
Under The Consumer Contracts Regulations 2014 consumers have the right to cancel their order within a 'cooling off period' which lasts 14 calendar days from the day after taking delivery. Cancellation must either be in the form of and email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good, saleable condition. You must make sure the goods remain undamaged and unused. The Consumer Contracts Regulations 2014 allows the return of goods in resalable, undamaged condition. It does not offer provision for the return of damaged goods, transit damaged or materially defective goods.
Under The Consumer Contracts Regulations 2013 the risk to your order passes to you following your acceptance of the delivery. This is important if you choose to have your order delivered to a third party, or opt for a leave safe courier service.
On occasion, we may accept returns outside of the 15 days described above. On such occasions a 20% restocking charge will be applied to your refund.
Returns Policy - Faulty Goods
All products supplied by Inderkitchen UK Limited come with a 12 month manufacturers guarantee. Any guarantee periods longer than this quoted on the website for any products are provided by the manufacturer and are not in any way endorsed or backed Inderkitchen UK Limited.
Many of the manufacturers we deal with provide after sales assistance with their products. In the event of a problem after installation an engineer may be available for a site visit to inspect and or fix many problems. Where such services exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that the item is faulty or missing parts, you should inform the manufacturer immediately. Replacement items and spare parts shall be sent to you via the individual manufacturers preferred postage method and will be replaced free of charge.
DAMAGED GOODS - TO BE REPORTED WITHIN 48 HOURS
Under The Consumer Contracts Regulations 2014, the risk of damage to your goods passes to you following your signing or accepting the delivery. However, we will consider claims for damaged / transit damaged items within 48 hours from of the original delivery date. Any claim for damaged goods must be made in writing via email to email@example.com within this time period together with a description of the damage and photographic evidence where possible.
Please note - it is the customers responsibility to check the goods over. All items are boxed, so can easily be inspected and put back in the box until required for installation. If no notice is given to us within this period of a damaged delivery being received you are advising us the goods have been received damage-free.
We do not accept claims for damaged / transit damaged goods after 48 under any circumstances. Nor will we accept returns, or claims for damaged goods once they have been fitted or attempted to be fitted.
Should your claim for damaged goods be accepted we will resend a replacement as soon as possible. We will usually arrange for the damaged item to be collected, although this may not be at the same time as the replacement. Understandably, our priority is to get to you a replacement item. You will need to store for us the damaged item, until we are able to collect it. This will be within 21 days of the original delivery date. Very occasionally it may not be possible or economically viable for us to collect the damaged / faulty item, and you agree to dispose of the item yourself following delivery of the replacement.
Installation is acceptance in the goods that you have been delivered are correct and free from damage, and that both you and your installer are satisfied that the goods delivered are suitable for the installation requirements.
Inderkitchen UK Limited accepts no responsible for the availability or the content located on or through, any external website linked in any way to the Inderkitchen UK Limited website, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services)
Information placed on your computer
We may store some information (commonly known as a "cookie") on your computer when you look at our Sites. This information facilitates your use of our Sites and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you visit our Sites and help us to show you advertisements and general content that is relevant to your interests.
If you wish, you can erase or block cookies from your computer. Your help screen or manual should tell you how to do this, however, certain services may not work correctly if you set your browser to not accept cookies.
Other than the disclosures referred to in this policy: (i) we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud or other crime); and/or (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
We have done our utmost to implement the latest technology and policies to safeguard your privacy from unauthorised access and improper use, and will continue to update these measures as new technology becomes available.
Third party sites
We cannot be responsible for the privacy policies and practises of other web sites even if you access them using links from our Sites. Therefore we recommend you check the policy of each site you visit. In addition, if you linked to any of our Sites from a third party web site, we cannot be responsible for the privacy policies and practises of the owners or operators of that third party site. Again we recommend you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your personal information outside the European Economic Area
As part of the services offered to you through our Site, the information you provide to us may be transferred to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with these services.